Tim Wang's eLearning Blog

I have heard many people had bad experience dealing with Linden Lab via phone on various type of services. I personally had a very disappointing experience with Linden Lab just recently. We have purchased the Buchanan island for almost a year now. We are paying US$150 every month for the island maintenance fee. My administrator at work is asking me for receipts due to the end of the fiscal year is near. I realized that Linden Lab have never provided any sort of receipts for the payments. I called up Linden Lab's support department and learned Linden Lab never provide receipts unless someone specially requested. So I asked, “how would I SPECIALLY request it?” The gentleman could not help me on the phone but he gave me an email address: concierge@secondlife.com to send the request to. I did that 3 days ago and have not yet received any response. I believe this is a simple request from a customer to any company that is selling services or products globally. Providing a electronic receipt should be as simple as pulling a payment record from the database. I don't understand what's the hassle of this? Anyway, maybe I need to use my avatar to request for it inside of Second Life to get a more decent service?